Show admin names in page chats

Go to Settings (Тохиргоо), choose Admins (Админууд) and click Manage admins (Админууд удирдах).

This setting is turned on for each admin separately. You can turn it on for all admins, or start with yourself.

Open your own entry in the list. You'll see your email (usually the one linked to Facebook) and your permissions.

Scroll down to the Inbox (Харилцан яриа) section. It has two options.

• Turn on the option to reply with the admin's name. The name of the admin who replies will then show in the chat.
• The other option automatically assigns a conversation to the admin who replies to it. Leave it off if you don't need it.

Then click Save (Хадгалах).

Replies now start with the admin's name. For example, when a customer writes “Hello”, the reply appears as “Support 1: Hello”.

Customers can see which staff member answered, which makes it easier for them to refer to that person later.