Set up the Instagram persistent menu

In the panel, go to Settings (Тохиргоо) → Channels (Сувгууд) → Instagram.

Click Edit (Засах) in the Persistent menu (Байнгын цэс) section.

At the top is the Allow typing (Гарнаас бичихийг зөвшөөрөх) option. When it is on, users can type messages directly. When it is off, the message box disappears and users must tap Эхлэх (Get Started) to start a conversation.

It is your choice, but in most cases we recommend keeping it on.

Click Add new (Шинээр нэмэх). In Button label (Товчлуурын шошго), type the text shown in the menu, for example “Үндсэн цэс” (Main menu). You can add an emoji to make it look nicer.

Under When this button is clicked (Энэ товчлуур дээр дарах үед), choose Start a flow (Өрөлт эхлүүлэх), then pick your main menu flow from Select flow (Өрөлт сонгох). Click Save (Хадгалах).

Click Add new again and add another item, for example “Вэбсайт үзэх” (View website) with a computer emoji.

This item can also start another flow, such as a “Холбоо барих” (Contact us) flow. Or choose Open website (Вэбсайт нээх) and enter any link, such as a YouTube channel or a website.

As an example, add Smartbot's YouTube channel. In the top right corner of the panel, next to your profile, click the question mark (?) icon and choose YouTube channel (YouTube суваг). You can also watch Smartbot's tutorial videos there.

Copy the link and paste it into the field under Open website. Rename the label to “YouTube хичээл” (YouTube lessons) and click Save.

When all items are added, click Save (Хадгалах) in the top right corner of the page. Your persistent menu will then appear on your Instagram account.

Open a chat with your business account on Instagram and tap the three-line icon (≡) in the top right corner. The items you added appear in the menu.

Tapping “Үндсэн цэс” runs the main menu flow, and tapping “YouTube хичээл” opens the YouTube channel.