Turn off Facebook's built-in automated replies
After connecting your chatbot, switch off Facebook's own automated replies in Meta Business Suite so your chatbot can handle messages without issues.
Right after you connect the chatbot to your Facebook Page, the first thing to do is turn off Facebook's own automated replies. Pages without a chatbot use them to answer basic questions, but they can't give complete answers, and once the chatbot is connected you no longer need them.
Open your Facebook Page
Go to Facebook and open your Page.
Switch to your Page profile
Switch from your personal profile to your Page's profile: click Switch in the bottom-left corner. You can also switch from the top-right corner.
Open Meta Business Suite
After switching, click Meta Business Suite in the left menu.
Go to Inbox and open Automations
Open Inbox, then click the Automations icon at the top of the page.
Turn off the automations
Under Your automations you'll see Facebook's automated replies for Messenger and Instagram, for example Save frequent replies and Frequently asked questions. Switch off the toggle in the Status column for each one.
Alternatively, click Edit, switch off the toggle at the top and click Save changes.
The Facebook automated replies you set up earlier are now off, and your chatbot's automated replies can work without issues.
Questions and comments
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