Set the bot reply delay
Set how long the bot waits after a user's last message, so several quick messages get one combined reply.
Bot reply time (Бот хариулах хугацаа) is a newly added setting. It controls how long the bot waits after a user's last message before replying. If the user sends another message during that time, the timer restarts and the bot sends one combined reply to all the messages.
Open the setting
Go to Settings (Тохиргоо) and open the General (Ерөнхий) tab. Bot reply time is right below the Default reply (Үндсэн хариулт) setting.
Choose the wait time
Pick a time from the list. The options range from 5 seconds up to 3 minutes. In the video it is set to 5 seconds. Choose what suits your page.
If you change the value, click Save (Хадгалах), which appears at the top.
Test with several messages
Imagine a user sends several messages in a row, for example “Сайн байна уу” (Hello), “Танай утас хэд вэ” (What's your phone number?) and “Мэдээлэл авъя” (I'd like information).
With a 5-second wait, the bot doesn't answer each message separately. It waits 5 seconds after the last message and sends one combined reply to all three, for example your contact details in a single message.
We recommend 5 or 10 seconds. In general, about 10 seconds at most works well. If the wait is too long, users are left waiting for a reply.
You do this in the Chatbot panel.login.smartbot.mn
Open Chatbot panel
Questions and comments
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