Reply to Facebook comments with your AI agent

Connect your trained AI agent to Facebook comment automation so every comment gets a fitting answer, both in chat and under the comment.

Standard comment automation sends everyone the same text or flow. With an AI agent, each person gets an answer that fits their question. For example, someone who comments “утас” (phone) gets your phone number, and someone who writes “мэдээлэл авъя” (I'd like info) gets information about your products and services.

Open Skills

In the Chatbot panel's left menu, open Skills (Чадварууд).

Before this, your AI agent must already be trained: add your information to the agent in Artificial intelligence (Хиймэл оюун ухаан) and save it. There's a separate tutorial video on training your agent.

Create a new automation

Click Facebook comment automation (Facebook коммент автоматжуулалт). For Instagram, open Instagram comment automation (Instagram коммент автоматжуулалт) instead.

Click Create new (Шинээр үүсгэх), enter a name (for example “AI test”) and click Continue (Үргэлжлүүлэх).

Choose which posts to track

Under Track comments on, choose All Posts to cover every post, or Specific post to pick certain posts. Running on all posts can create a heavy load, so you may want to pick your posts.

When picking, select reels from the Reels tab and regular posts from the Published tab. Reels also appear in Published, but always pick them from the Reels tab. The example is a test, so it uses All Posts.

Pick the AI agent for chat replies

Under Private reply to comment, choose AI agent (AI агент) and select your agent from the list (for example “Main agent”). Where standard automation uses text or a flow here, the AI agent now chats with the commenter directly.

Use the AI agent for public replies

Under Public reply to comment, the reply left under the comment, you can also choose AI agent. Instead of giving everyone the same reply, such as “Танд чатаар мэдээлэл илгээлээ” (We've sent you the details in chat), it answers each question directly. For example, “утас” (phone) gets your phone number and “мэдээлэл авъя” (I'd like info) gets your product and service information.

You can use the AI agent for both replies or just one of them.

Choose which comments to answer

Under Reply to, choose All comments to answer every comment, or Comments equal to to answer only people who write something specific, such as “1”.

If you're not sure about the settings under More options (Бусад сонголтууд), watch the full comment automation tutorial.

Save and switch it on

When you're done, click Save (Хадгалах). Then switch on the toggle in the Status (Төлөв) column for your automation. It won't work while it's off. The number of replies sent appears in the Replies (Хариултууд) column.

Check how it works

In the example, a comment “chatshop” under a reel got a reply with information about Chatshop. A comment “мэдээлэл авъя” (I'd like info) got a follow-up question asking which information the person wants, such as services, contact details or prices.

Giving each comment a fitting answer like this is the advantage of using an AI agent.